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Two Brothers Plumbing values the input of every single one of our customers. Since 1997, we have striven for 100% customer satisfaction on every job we have taken on. Whether you need a drain cleaned, or a whole plumbing re-pipe, we here at Two Brothers Plumbing take customer service and satisfaction seriously.
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I called Two Brothers when I discovered that my hot water heater was leaking from the cold supply line and creating a river in my garage. The unit also needed a stable stand and secure strapping. Tim was thorough and took time to explain things and to answer my questions. My water heater is SAFE now. You will be at the top of my Go-To list! Highly recommended!
Tim, I would like to thank you for the work that your company did for me on my homes water line, and the final job of refilling around the water meter. I have and will recommend your company to others, and if I'm in need of plumbing work, I certainly will be calling you in the future.
I needed had a stubborn clog in a wash machine drain removed. Jason came out and did a great job of making sure he had the clog out and that all of the connecting pipes were clear. I asked them to give me a bid on replacing some drain pipes as well because I had problems with the shower drains clogging every once in a while. They offered to quote but were honest enough to tell me that even if I did that, the clogging would probably not go away due to all of the long hair in our family. Not too many companies I have worked with would have done anything other than just quote me a bid to replace the pipe. Honest, fast, friendly and reasonably priced (much lower than the big Roto companies I have used in the past). Not much more you could ask for in a company! I would highly recommend them!!
I have had Two Brothers plumbing do work in my home and my office. They are fast, friendly, and very professional. I would highly recommend them for any plumbing service you may need.
Two Brothers Plumbing replaced all of the plumbing in our home in December of 2010. In was a big job because we have an older home that had layer over layer of do it yourself pipe replacement and repair using a variety of different materials. Two Brothers came in and did the job in about 2 1/2 days and left the underfloor area cleaner than when they got there! They did the job so that we weren't without water and they did it for about $1500 less than our other bid. They were fast, friendly, courteous, and communicated well. We're thinking about a bathroom remodel and would use them again
Around the 7th of January, I had a contractor working to remodel a bathroom in my house when the hot water heater went out. Because of the remodeling going on, it took a day to track the cold water problem to the hot water heater.
Thinking it was a thermostat, I asked my contractor to call you, and two of your guys came out and installed two new thermostats in the water heater, without my even being there. i was so grateful to have had it dealt with promptly and without having to leave work to come supervise or even pay them, and after two days with only cold water, I was looking forward to a hot shower the next morning. There was no invoice waiting for me when I got home, and I figured that meant i would get a bill in the mail. I was surprised but gratified to be trusted and billed later.
The next morning, which was a Saturday, my shower was again cold. In great dismay, I started shopping online for an affordable new water heater, but i couldn't get over the knowledge that I'd probably just paid for two brand new thermostats that were now going to be hauled to the dump.
I finally called your shop, not really expecting to find anyone there because it was the weekend. You were there trying to make up some time from having been away sick for the couple of days prior. We talked a bit about having your guys come and retrieve the thermostats, but I ended up asking you about the cost of a water heater through you.
You made an incredibly generous offer of charging me $500, total, to cover the installation of the thermostats the day before, plus a new water heater and having your guys come and take back the thermostats, then haul away the old water heater and install the new one. At that point, I became a customer for life. The fellows came the next day, again when the contractor was there but i was not, and put that new water heater in for me, and I started telling everyone I know about how wonderful you are.
Again, they didn't leave me a bill, and I expected it to come in the mail. With two end-of-the month billing periods having passed since then, I am afraid my account may have fallen through the cracks. Not wanting to take any further advantage of your generosity, I have enclosed a check for $500 to pay for the services you provided.
Would you please send an invoice or statement by return mail, so that I have a record of the purchase of the water heater?
Again, Thank you so much for everything you and your partners did. As I said, you now have a very loyal customer who will always call you first when in need of a plumber.
Thank you so much for your excellent customer service. Delton is a terrific asset to your company. His attitude, ability and professionalism was nothing short of outstanding. For any future plumbing needs there will be no reason for research as you and your company will be the 1stand only choice for us, plus we'll gladly share our experiences with anyone who may ask if we have a good plumbing company that we would feel comfortable recommending. I cannot say enough how pleasant and easy the whole job was. Thank you very much!